Troubleshoot ZTP Issues

This section lists the issues that may occur when you configure ZTP, and the steps to troubleshoot such issues. Refer to the following sections for details:

■

Failed to Obtain IP Address

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Configuration Boot File Not Found

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Incorrect Configurations Applied

Failed to Obtain IP Address

Problem Description: The device fails to acquire an IP address.

Possible Cause: The DHCP server may be inactive or incorrectly configured.

Corrective Action: Ensure that the DHCP server is active and correctly configured to assign IP addresses to the device.

Configuration Boot File Not Found

Problem Description: The device cannot locate the configuration boot file specified by the DHCP server.

Possible Cause: The URL or path provided in the DHCP server is incorrect or inaccessible.

Corrective Action: Verify that the URL or file path specified in the DHCP server is correct and accessible.

Incorrect Configurations Applied

Problem Description: The device applies incorrect or incomplete configurations during ZTP.

Possible Cause: Configurations in the boot file may contain errors.

Corrective Action: Review and correct any errors in the configuration boot file before uploading it to the server.

Note: In all the failure scenarios, the system will prompt the user with the jump-start.

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This content last updated: 1/22/2025

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