Troubleshoot Software License Issues

This section lists the issues that may occur when configuring the software licenses. Refer to the following sections for details:

GigaVUE‑OS and GigaVUE‑OS Module License Issues
Volume-based License Issues

GigaVUE‑OS and GigaVUE‑OS Module License Issues

Refer to the following sections for details:

Installing New Term or Perpetual License Does Not Move Ports to Active State (GigaVUE HC Series and GigaVUE TA Series Devices)

Problem Description: On expiry of the GigaVUE‑OS Module license, installing the new term license or perpetual license does not move the ports to active state.

Corrective Action: Perform the following tasks:

Uninstall the new license and re-install it.
Execute the write memory command after installing the license.

Installing New Term or Perpetual License Does Not Move Cards to Up State (GigaVUE TA Series Devices)

Problem Description: On expiry of the GigaVUE‑OS Module license, installing the new term license or perpetual license does not move the cards to 'Up' state.

Corrective Action: Perform the following tasks:

Uninstall the new license and re-install it.
Execute the write memory command after installing the license.

Installing New Term or Perpetual License Does Not Move Cards to Up State (GigaVUE HC Series Devices)

Problem Description: On expiry of the GigaVUE‑OS Module license, installing the new term license or perpetual license does not move the cards to 'Up' state.

Corrective Action: Perform the following tasks:

Execute the no card slot <slot number> down command for all the cards.
If the problem persists, uninstall the new license and re-install it.
Execute the write memory command after installing the license.

Cluster Leader Does Not Detect Member Nodes License Installed Prior to Cluster Formation

Problem Description: During new cluster formation or adding a node to a cluster, the leader does not detect member nodes license that have been installed before the formation of the cluster.

Corrective Action: Perform the following tasks:

Install the member nodes license once again from the leader after the cluster is formed.
If the problem persists, uninstall the new license and re-install it.
Execute the write memory command.

Volume-based License Issues

Refer to the following section(s) for details:

Unable to Generate Volume-based License Reports

Problem Description: Unable to generate volume-based license reports

Corrective Action: Check your license details. The report functionality is available only for users with GigaVUE-FM prime license.


Troubleshoot Software License Issues This section lists the issues that may occur when configuring the software licenses. Refer to the following sections for details: GigaVUE‑OS and GigaVUE‑OS Module License Issues Volume-based License Issues GigaVUE‑OS and GigaVUE‑OS Module License Issues Refer to the following sections for details: Installing New Term or Perpetual License Does Not Move Ports to Active State (GigaVUE HC Series and GigaVUE TA Series Devices) Problem Description: On expiry of the GigaVUE‑OS Module license, installing the new term license or perpetual license does not move the ports to active state. Corrective Action: Perform the following tasks: Uninstall the new license and re-install it. Execute the `write memory` command after installing the license. Installing New Term or Perpetual License Does Not Move Cards to Up State (GigaVUE TA Series Devices) Problem Description: On expiry of the GigaVUE‑OS Module license, installing the new term license or perpetual license does not move the cards to 'Up' state. Corrective Action: Perform the following tasks: Uninstall the new license and re-install it. Execute the `write memory` command after installing the license. Installing New Term or Perpetual License Does Not Move Cards to Up State (GigaVUE HC Series Devices) Problem Description: On expiry of the GigaVUE‑OS Module license, installing the new term license or perpetual license does not move the cards to 'Up' state. Corrective Action: Perform the following tasks: Execute the `no card slot <slot number> down` command for all the cards. If the problem persists, uninstall the new license and re-install it. Execute the `write memory` command after installing the license. Cluster Leader Does Not Detect Member Nodes License Installed Prior to Cluster Formation Problem Description: During new cluster formation or adding a node to a cluster, the leader does not detect member nodes license that have been installed before the formation of the cluster. Corrective Action: Perform the following tasks: Install the member nodes license once again from the leader after the cluster is formed. If the problem persists, uninstall the new license and re-install it. Execute the `write memory` command. Volume-based License Issues Refer to the following section(s) for details: Unable to Generate Volume-based License Reports Problem Description: Unable to generate volume-based license reports Corrective Action: Check your license details. The report functionality is available only for users with GigaVUE-FM prime license.	Documentation Library Gigamon Validated Designs Gigamon Community Gigamon Training