Troubleshoot Issue With Traffic Not Flowing to Tool Port

Refer to the following sections to troubleshoot issues with traffic not flowing to tool port:

Check Tool Ports

To check if the tool ports are enabled and the link status is up:

Using GigaVUE‑FM:

  1. Go to Physical > Physical Nodes.
  2. Click the cluster ID of the required device.
  3. From the left navigation pane, go to Ports > Ports > All Ports.
  4. Check if the required port is enabled and the link status is up.

Using GigaVUE-OS CLI:

Run the show port command.

Check Port Statistics

To check the port statistics:

Using GigaVUE‑FM:

  1. From the device view, go to Ports > Ports > Fabric Statistics.
  2. Check the Rx Drops Count, Tx Drops Count, and Rx Error % columns for the required port.

Using GigaVUE-OS CLI:

Run the show port stats portlist <network port>..<Tool Port> command.

Check Map Statistics

To check the map statistics:

Using GigaVUE‑FM:

  1. From the device view, go to Maps > Maps > Statistics.
  2. Check the Total Counters column for the required map.

Using GigaVUE-OS CLI:

Run the show map stats <map-alias> command.

Check Port Filters

To check port filters:

Using GigaVUE‑FM:

  1. From the device view, go to Ports > Ports > All Ports.
  2. Click the required port ID to open the quick view page.
  3. Scroll down to the Filters section to see if any filters are configured.
  4. If any filter rules are configured, click Edit, and then remove the rule from the Filters section.

Using GigaVUE-OS CLI:

  1. Run the show port filter port <port-id> command.
  2. If any filters are configured, run the port <port-id> filter rule delete rule-id <rule-id> command to remove the filter.

Check Map Configuration

To check the map configuration:

Using GigaVUE‑FM:

  1. From the device view, go to Maps > Maps > Maps.
  2. Click the required map alias to open the quick view page to check the map configuration.

Using GigaVUE-OS CLI:

Run the show map alias <map-name> command.