FAQs For Licensing
This section provides information about some of the issues that you may face while working with Licenses.
How to Clear License Mismatch when Moving Licenses Between Cards
A license mismatch may occur in the following cases:
- When a GigaSMART card crashes: It is possible for all licenses stored in the GigaSMART card to be erased.
- When moving licenses between cards.
In the above cases, the show license command output displays license-mismatch.
Re-install one of the licenses to clear the license-mismatch flag on the card. This allows you to continue using the card with the newly installed license.
Note: It is always recommended to execute show license command before installing a new license. Ensure to re-install all licenses that are lost.
How to Activate License when GigaVUE-FM does not have network access?
In this case, the Fabric Inventory file (JSON file) downloaded from GigaVUE-FM cannot be uploaded in the Licensing portal. You must generate the license key manually by performing the following steps (applicable for ):
On a system that can reach the License Portal:
- Open a notepad and paste the below.
- Change the virtualMAC to the MAC address of GigaVUE-FM and change the timeOfReportCreation to reflect current Zulu time.
- Save and change the file extension to .json.
- Log in to the License Portal and select the required Volume-based License and click Activate.
- In the next step, select Yes to manage with GigaVUE-FM.
- Choose the JSON that file you created.
- Review the information and change quantity accordingly.
- Generate the .lic file that you can download. Move this file to the network where GigaVUE-FM resides.
- Log into GigaVUE-FM. Go to Settings > Licenses > Floating > Activated > Activated Licenses > With License Portal.
- In the dialogue box, select Import License (.Lic). Select the license file downloaded. Click Open > Continue
{
"virtualMac": "00:50:56:94:68:c1",
"fmSwVersion": "6.0.00",
"timeOfReportCreation": "2022-08-22T17:48:39Z",
"allocationMaps": [],
"revokedTargets": [],
"revokedFmLicences": []
}
The required Volume-based License is successfully activated.
What is a Fabric Inventory File?
Fabric Inventory File is a JSON file that must be downloaded while activating the licenses. This file contains the following details.
- Details about GigaVUE-FM from which license is activated.
- Inventory of all the physical nodes connected to GigaVUE-FM.
- Inventory of GigaSMART cards within the nodes
- License information of each of the GigaSMART cards.
The file must then be uploaded in the Licensing Portal. Refer to Activate floating licenses
Note: The file is encrypted to prevent unauthorized use. However, you can obtain an unencrypted version of the inventory information (in JSON format) using the following API: https://<fm-IP>/api/v1.3/licensing/inventory.
Refer to the following tables for details:
| For GigaVUE-FM |
|---|
| The Virtual MAC address of GigaVUE-FM (the primary GigaVUE-FMs MAC address in a HA group) |
| Software version of GigaVUE-FM |
| Time of report creation |
| List of cards from which all license keys have been revoked (possibly because of card RMA) |
| List of GigaVUE-FM license keys that have been revoked |
| For each of the devices connected to GigaVUE-FM |
|---|
| Serial number of the chassis |
| IP address |
| Host name |
| The model of the chassis (GigaVUE-HC1 etc) |
| Name of the chassis cluster to which it belongs |
| The version of software running on the device |
| Whether the device is healthy |
| Information about all GigaSMART cards |
| For each GigaSMART Card |
|---|
| Serial Number of the card |
| Slot number in the chassis where the card is inserted |
| The type of card |
| Whether the card is healthy (operational etc.) |
| For each GigaSMART Card, the following information about all the license keys that are added on the card is collected: |
|---|
| License SKU |
| License start date |
| License end date |
| Encoded license key |
What is a License SKU?
An SKU in the licensing portal is a unique identifier defined for the various products offered by Gigamon. Depending on the type of license, the SKU identifier varies. However, it has a consistent format.
The first three letters in the SKU indicate the product, as seen in the following table:
| SKU | Product/Module |
|---|---|
| GFM | GigaVUE-FM |
| GVS | GigaVUE-OS |
| BPS | By Pass Switch |
| PRT | Port Module |
| SMT | GigaSMART Module |
| VBL | Volume-based license |
| TAP | TAP module |
| CLS | Advanced Features |
Where can I find the license SKUs for the various products?
You can find the license SKUs in the respective product data sheets.
