FAQs For Licensing

This section provides information about some of the issues that you may face while working with Licenses.

How to Clear License Mismatch when Moving Licenses Between Cards

A license mismatch may occur in the following cases:

  • When a GigaSMART card crashes: It is possible for all licenses stored in the GigaSMART card to be erased.
  • When moving licenses between cards.

In the above cases, the show license command output displays license-mismatch.

Re-install one of the licenses to clear the license-mismatch flag on the card. This allows you to continue using the card with the newly installed license.

Note:   It is always recommended to execute show license command before installing a new license. Ensure to re-install all licenses that are lost.

How to Activate License when GigaVUE-FM does not have network access?

In this case, the Fabric Inventory file (JSON file) downloaded from GigaVUE-FM cannot be uploaded in the Licensing portal. You must generate the license key manually by performing the following steps (applicable for ):

On a system that can reach the License Portal:

  1. Open a notepad and paste the below.
  2. {

    "virtualMac": "00:50:56:94:68:c1",

    "fmSwVersion": "6.0.00",

    "timeOfReportCreation": "2022-08-22T17:48:39Z",

    "allocationMaps": [],

    "revokedTargets": [],

    "revokedFmLicences": []

    }

  3. Change the virtualMAC to the MAC address of GigaVUE-FM and change the timeOfReportCreation to reflect current Zulu time.
  4. Save and change the file extension to .json.
  5. Log in to the License Portal and select the required Volume-based License and click Activate.
  6. In the next step, select Yes to manage with GigaVUE-FM.
  7. Choose the JSON that file you created.
  8. Review the information and change quantity accordingly.
  9. Generate the .lic file that you can download. Move this file to the network where GigaVUE-FM resides.
  10. Log into GigaVUE-FM. Go to Settings > Licenses > Floating > Activated > Activated Licenses > With License Portal.
  11. In the dialogue box, select Import License (.Lic). Select the license file downloaded. Click Open > Continue

The required Volume-based License is successfully activated.

What is a Fabric Inventory File?

Fabric Inventory File is a JSON file that must be downloaded while activating the licenses. This file contains the following details.

  • Details about GigaVUE-FM from which license is activated.
  • Inventory of all the physical nodes connected to GigaVUE-FM.
  • Inventory of GigaSMART cards within the nodes
  • License information of each of the GigaSMART cards.

The file must then be uploaded in the Licensing Portal. Refer to Activate floating licenses

Note:   The file is encrypted to prevent unauthorized use. However, you can obtain an unencrypted version of the inventory information (in JSON format) using the following API: https://<fm-IP>/api/v1.3/licensing/inventory.

Refer to the following tables for details:

For GigaVUE-FM
The Virtual MAC address of GigaVUE-FM (the primary GigaVUE-FMs MAC address in a HA group)
Software version of GigaVUE-FM
Time of report creation
List of cards from which all license keys have been revoked (possibly because of card RMA)
List of GigaVUE-FM license keys that have been revoked
For each of the devices connected to GigaVUE-FM
Serial number of the chassis
IP address
Host name
The model of the chassis (GigaVUE-HC1 etc)
Name of the chassis cluster to which it belongs
The version of software running on the device
Whether the device is healthy
Information about all GigaSMART cards
For each GigaSMART Card
Serial Number of the card
Slot number in the chassis where the card is inserted
The type of card
Whether the card is healthy (operational etc.)
For each GigaSMART Card, the following information about all the license keys that are added on the card is collected:
License SKU
License start date
License end date
Encoded license key

What is a License SKU?

An SKU in the licensing portal is a unique identifier defined for the various products offered by Gigamon. Depending on the type of license, the SKU identifier varies. However, it has a consistent format.

The first three letters in the SKU indicate the product, as seen in the following table:

SKU Product/Module
GFM GigaVUE-FM
GVS GigaVUE-OS
BPS By Pass Switch
PRT Port Module
SMT GigaSMART Module
VBL Volume-based license
TAP TAP module
CLS Advanced Features

Where can I find the license SKUs for the various products?

You can find the license SKUs in the respective product data sheets.

GigaVUE Data Sheets
GigaVUE-FM Data Sheet
 GigaSMART Data Sheet
 GigaVUE HC Series Data Sheet
 GigaVUE TA Series Data Sheet
 GigaVUE Cloud Suite for VMware Data Sheet
GigaVUE Cloud Suite for AWS Data Sheet
 GigaVUE Cloud Suite for Azure Data Sheet
GigaVUE Cloud Suite for OpenStack
GigaVUE Cloud Suite for Nutanix
GigaVUE Cloud Suite for Kubernetes