Troubleshoot Gigamon ThreatInsight Sensor Issues
This section lists the issues related to the Gigamon ThreatInsight Sensor and steps to troubleshoot such issues. Refer to the following sections for details:
| • | ThreatINSIGHT Sensor Activation Fails |
ThreatINSIGHT Sensor Activation Fails
Problem Description: You have added the ThreatINSIGHT sensor tool in GigaVUE-FM and when you try to activate, the activation fails.
Corrective Action: Perform the following steps to troubleshoot and successfully deploy the ThreatINSIGHT sensor tool in GigaVUE-FM:
| 1. | In the Tools page, select the ThreatINSIGHT sensor for which the activation is failing, click the vertical ellipsis, and then select View Details. The Details page appears. |
| 2. | Check the ThreatINSIGHT sensor details such as Status, Status Detail, Error Detail, and Recommended Action. |
In this scenario, the activation failed due to an invalid registration code. To troubleshoot this issue:
| a. | Generate a new provision code from the Gigamon ThreatINSIGHT Customer Portal. |
| b. | Provision the ThreatINSIGHT sensor tool in GigaVUE-FM using the new provision code. |
- Go to Inventory > Tools > Insight Sensors.
- In the Tools page, select the ThreatINSIGHT sensor tool that you want to provision, and then click Actions > Provision. The Gigamon Integrated ThreatINSIGHT window appears.
- Enter the new provision code, and then click Provision.
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